Let’s keep your business moving.

1. Create an account or sign in.
2. Open the business dashboard and choose Add another business.
3. Complete the onboarding form with your business details.
4. After creation, choose Open to carry on setting up your profile.
5. Check the approval status shown in your business overview.

Your business must be approved before its offers can appear publicly.

1. Open your business dashboard and choose Open on the business you want.
2. Choose Business profile from the business navigation.
3. Update the information you want customers to see.
4. Save your changes and check the public profile.

Owners and business admins can edit business details. Your personal profile is managed separately in Account settings.

1. Open the business dashboard to see your business cards.
2. Choose Open on the business you want.
3. On desktop, use the business switcher in the sidebar to change businesses.
4. On mobile, open the business menu to find the switcher.

Only businesses you belong to are available. The switcher appears when you have more than one business.

1. Open your business and choose Offers.
2. Choose Create offer.
3. Add a title, description, image, and offer details.
4. Set availability, expiry, terms, and an optional total claim limit.
5. Submit the offer and check its approval status.

Owners and business admins can create offers. Both the business and offer must be approved for public visibility.

1. Set a total claim limit when you create or edit the offer. It is optional.
2. Pick a number your stock, your staff and your space can actually handle.
3. Watch the claim count and how many are left on your Offers page.
4. Once the limit is reached, nobody else can claim it.

The limit counts claims, not visits. Someone can claim a voucher and never come in.

1. Check your business has been approved.
2. Check the offer itself has been approved.
3. Check the offer has not passed its end date.
4. Read any feedback we sent and change what it asks for.
5. Still looks wrong? Contact support and we will take a look.

Approved does not always mean claimable. An offer that has expired or hit its claim limit is still approved, but closed.

1. Open your business and choose Offers.
2. Find the offer and choose Edit offer.
3. Make your changes and save.
4. Check its approval status afterwards: editing an approved offer sends it back for review.

If people have already claimed it, remember they claimed the old terms. Contact support if you need a hand with those.

1. Sign in to Promotello on your phone with your business account.
2. Point your phone camera at the QR code on the customer’s voucher and open the link.
3. Check the offer shown matches what the customer is asking for.
4. Tap Mark as used, then give them the deal.
5. No QR code? Find the customer’s code on your Redemptions page instead.

You’ll see a warning if the voucher was already used, the offer has ended, or it’s outside its set hours. Reward vouchers from automations (codes starting with G) work the same way.

1. A claim means someone has taken a voucher for your offer.
2. A used redemption means your team has scanned it and given them the deal.
3. Leave a voucher unused until the customer has actually had it.
4. Compare the two numbers to see how many claims turned into visits.

Do not mark vouchers used to tidy up the list. An unused voucher is not a visit, and the gap between the two is worth knowing.

1. Check you are looking at the right business.
2. Compare the code carefully with the customer’s screen.
3. Check whether it has already been marked as used.
4. Check the offer’s end date and terms.
5. Contact support with the offer name and what happened if you cannot sort it at the till.

Do not ask a customer to claim again from another account to get round a problem. Contact us and we will sort it properly.

1. As the business owner, open the business and choose Team.
2. Enter the colleague’s email address and choose an available role.
3. Send the invitation.
4. Ask the colleague to open the invitation while signed in with the invited email address.
5. Check the team page after they accept.

An invitation sent to one email cannot be accepted by an account using a different email.

1. Owners invite people and manage who has access.
2. Owners and admins can edit the business and its offers.
3. Members can see redemptions and mark vouchers as used at the till.
4. Missing a page you expected? Ask the owner to check your role.

Being on a team never gives anyone access to someone else’s password or personal account settings.

1. Open your business and choose Notifications.
2. Switch on the daily summary, fully claimed alerts and low inventory warnings you want.
3. Set the low inventory threshold to suit the offer.
4. Save.

Owners and admins can change these. Your own personal emails are separate, under Account settings.

1. Open your business overview to see how your offers are doing.
2. Check the claim count on each offer.
3. Open Redemptions to see which vouchers your team has marked used.
4. Open Analytics for the last 30 days against the 30 before.

Claims and redemptions count different things, and neither is revenue on its own. Check them against your till before drawing conclusions.

1. Open the account menu in the header and choose Account settings.
2. Use Profile for your name and photo.
3. Use Security for password and email changes.
4. Use Notifications for optional personal emails.
5. Use Privacy to request a copy of your data or delete your account.

If you’re the only owner of a business with a team or a subscription, hand it over or cancel the subscription before deleting your account.

1. Open your business and choose Loyalty card.
2. Choose how many stamps it takes, from 3 to 20.
3. Describe the reward and add any terms.
4. Pick the card colour and the stamp icon. The card beside the form changes as you choose, and it is the card customers carry.
5. Save it. Customers can now join from your page or your QR poster.

Loyalty cards are part of Pro and Growth.

1. Ask the customer to open their loyalty card on their phone.
2. Scan the QR code on their card with your phone camera and open the link.
3. Tap Add stamp.
4. When the card is full, give them the reward and it starts again.

Only members of your team can add stamps. Customers can’t stamp their own cards.

1. Open your business and choose QR posters.
2. Name it after where it will go, like Front window, and choose what it opens.
3. Pick a paper size and a poster colour, then write the headline and the small line that print on it.
4. Print it at A4 or A5, put it up, and check its scan count after a few days to see which spots work best.

The Free plan includes one poster. Pro and Growth have no limit.

1. Customers follow you from your page, an offer page or your QR poster.
2. On Pro and Growth, each new offer is emailed to your followers once it is approved and goes live.
3. Your follower count is shown in Analytics.

You see how many followers you have, but not who they are. Every email has an unsubscribe link.

1. In Google Business Profile, choose Ask for reviews and copy your link.
2. Open your business, choose Business profile and paste it into Google review link.
3. Customers who used a voucher or got a stamp in the last two weeks are asked for a review.

Review prompts are part of Pro and Growth. Customers aren’t asked again for three months after clicking.

1. Open your business and choose Automations.
2. Write the reward for each automation, like A free coffee.
3. Choose how long the reward voucher lasts, and for win-back, how long since their last visit.
4. Tick Send this automatically and save.

Automations go to followers only, once a day. Reward vouchers are redeemed by scanning, like any voucher.

1. Create or edit an offer.
2. Tick Only on set days and times.
3. Choose the days, and the start and end times.
4. Save. Customers can claim it any time but only use it in that window.

Times are UK time. Staff see a warning if a customer tries to use it outside the window.

1. Open your business and choose Team.
2. In Hand over this business, enter the new owner’s email address.
3. Send the hand-over. You can also copy the link and send it yourself.
4. When they accept, they become the owner and you leave the team.

The link lasts 14 days. Sending a new hand-over replaces any pending one.

1. Open your business and choose Billing.
2. Pick Pro or Growth to start a 30-day free trial.
3. Already subscribed? Switch between Pro and Growth from the same page.
4. Use Manage billing to update your card, see invoices or cancel.

If you cancel, you keep your plan until the end of the paid period, then move to Free.