A little help along the way.

1. Open Explore to see what is on near you.
2. Search for an offer or a business, or pick a category.
3. Sort by newest, most popular, or ending soon.
4. Open anything that catches your eye and read the full details before you claim.

1. Find the business in the directory.
2. Open its page to read about it and see what it is offering.
3. Check the address and opening hours before you set off.
4. Use its website or contact details for anything you need to ask first.

If an offer needs a booking, call ahead rather than turning up.

1. Open the offer and read what you get.
2. Check when you can use it, when it ends, and any conditions.
3. Sign in, or create an account if you have not got one.
4. Choose Get this deal. Your voucher appears straight away.
5. Have it ready on your phone when you visit.

Claiming is not booking. If the offer says to book a table or an appointment, do that too.

1. Sign in with the account you used to claim it.
2. Open My vouchers in your dashboard.
3. Find the offer and open it to show its QR code and short code.

No confirmation email? Check My vouchers before claiming again — the voucher is there even when the email is not.

1. Check the offer has not ended and applies to the visit you are making.
2. Follow anything it says about booking or times.
3. Show the voucher on your phone to a member of staff.
4. They scan it and mark it used as they give you the deal.

Claimed means the voucher is yours. Used means the business has given you the deal.

1. Check the offer has not ended, and that you are inside any days or times it sets.
2. Check whether the voucher is already marked as used.
3. Ask the business to look the code up on their side.
4. Still stuck? Contact us with the business name, the offer and what happened.

If a voucher was marked used by mistake, ask the business or contact us. Making a second account to claim again is not the way round it.

1. Open the business’s page, or scan its QR poster with your phone camera.
2. Choose Join the loyalty card.
3. Sign in, or create an account if you haven’t got one yet.
4. Your card appears under My loyalty cards, ready for its first stamp.

The card lives in your Promotello account, so there is nothing to download and nothing to leave at home.

1. Open My loyalty cards and pick the card for the business you are in.
2. Show the QR code on the card to a member of staff when you pay.
3. They scan it with their own phone and the stamp appears on your card.
4. If their camera will not scan it, they can type the code printed under the QR instead.

Only the business’s team can add stamps, so nobody can stamp their own card.

1. Collect the number of stamps shown on the card.
2. The card then says “Reward ready: ask staff to redeem it”.
3. Show it to a member of staff on your next visit and they will hand the reward over.
4. The card starts again, so you can work towards the next one.

Your card keeps a count of the rewards you have had from that business.

1. Sign in with the same email address you used to join the card.
2. Open My loyalty cards.
3. Every card and every stamp is where you left it.

Stamps are kept against your account, so a new phone or a cleared browser does not lose them.

1. Open Account settings from the header menu.
2. Choose Profile.
3. Update your display name or optional town or city, then save.
4. Use Upload photo, Change photo, or Remove to manage your profile image.

Photos must be JPG, PNG, or WebP and smaller than 2 MB. Your personal profile is shared across customer and business areas.

1. Open Account settings and choose Security.
2. For a password change, enter your current password and confirm your new password.
3. For an email change, enter your new address and current password.
4. Follow any email confirmation instructions to finish changing your email.

If you have forgotten your password, use the password reset link instead.

1. Open the sign-in page and select Forgot password.
2. Enter the email address used for your account.
3. Check your inbox and spam folder for reset instructions.
4. Follow the reset link and choose a new password.

If a link has expired, request a new one. Never share password reset links.

1. Open Account settings and choose Notifications.
2. Switch optional email categories on or off.
3. Select Save preferences.

Password resets, email confirmations, and essential account messages are separate from optional emails.

1. Open Privacy in your account settings.
2. Read what we hold and what you can ask for.
3. Email support from your account address and tell us what you need.
4. We may ask you to confirm it is you before we act.

If you also run a business on Promotello, hand it over or cancel its subscription first, because deleting your account affects it too.