Good questions.
Clear answers.

Promotello helps independent businesses turn first-time visitors into regulars. You get offers customers claim on their phone, a digital loyalty card, QR posters, follower emails and monthly results, all in one place. Your business also gets a page in the Promotello directory.

If customers visit you in person, it should be. Cafés, restaurants, pubs, bakeries, barbers, salons, spas, gyms and studios, shops, florists, pet groomers and repair shops all use the same tools: an offer to bring people in and a reason to come back.

A few. Some trades we can't take at all, such as gambling, adult services, lending and anything unlawful. Others are welcome once we've seen the licence the law asks of them — alcohol, aesthetics, pharmacy, childcare and so on. There are also a handful of offers we can't publish whatever the business, like price promotions on tobacco.

About 15 minutes. Add your business details, opening hours and logo, create an offer or loyalty card, and print your QR poster. Our team checks each new business before it appears publicly.

No. Everything works in the phone's web browser, for customers and staff. You don't need a card reader or any other hardware either.

Yes. The Free plan has no time limit, and Pro and Growth start with a 30-day free trial.

No. Plenty of businesses offer an extra instead, like a free pastry with a coffee, a bundle, or an introductory treatment. Choose something that suits your margins.

They find it on your page, in the Promotello directory or by scanning your poster, then tap to claim it. They get their own voucher with a QR code and a short code, kept in their account. Each customer can claim each offer once.

The customer shows the voucher and your staff scan the QR code with their phone camera, then tap "Mark as used". If it's already been used or the offer has ended, they'll see a clear warning. Vouchers can also be found on your Redemptions page.

Yes. Set a claim limit and an end date. Once the limit is reached, nobody else can claim it.

Our team reads every offer before it appears, whatever plan you are on, usually the same day. As soon as it is approved it goes live and your followers are emailed.

Yes, on Growth. Quiet-hours offers only work on the days and times you choose, such as Monday to Thursday, 2pm to 4pm. Customers can claim them any time, but staff can only redeem them in the window.

Choose how many stamps it takes (3 to 20) and the reward. Customers join from your page and keep the card on their phone. Staff scan the customer's card and tap "Add stamp". Loyalty cards are part of Pro.

No. Only members of your team can add stamps, by scanning the customer's card.

Printable A4 and A5 posters for your window, till or tables. Scanning one takes people to your page, where they can follow you, join your loyalty card or claim an offer. Each poster counts its own scans, so you can see which spots work. Free includes one poster; Pro and Growth have no limit.

Customers who follow you get an email whenever you post a new offer (on Pro and Growth). The emails send themselves, with your business name as the sender.

You see how many followers you have, but not who they are or their email addresses. That keeps customers' details private and the emails trustworthy.

Yes. Every email has an unsubscribe link, and customers can turn emails off for one business or all of them in their account.

On Growth, welcome, birthday and win-back emails go to your followers automatically, each with a personal reward voucher your staff redeem like any other. You choose the reward and switch each one on once.

Add your Google review link. Customers who used a voucher or got a stamp from you in the last two weeks are asked to leave a review, and aren't asked again for three months. Review prompts are part of Pro.

Yes. Invite them by email from the Team page. Members can scan vouchers and stamp loyalty cards; admins can also create offers and manage settings. There's no charge per team member.

Yes. One account can run several businesses, and you switch between them in the dashboard. Each business has its own plan.

Yes. Whoever sets it up can hand it over from the Team page. You'll get an email, and when you accept you become the owner.

Analytics shows the last 30 days against the 30 before: page and offer views, claims, vouchers used, QR scans, loyalty stamps and review clicks. On Growth, owners also get a monthly report by email.

Free costs nothing and includes your page, 1 live offer and 1 QR poster. Pro is £24 a month (or £240 a year) and Growth is £39 a month (or £390 a year). The first 50 businesses can get Pro for £19 a month, locked for life.

Pro and Growth start with a 30-day free trial. We ask for a card but don't charge it until the trial ends, and each business gets one trial.

No. You pay your plan and nothing else. You do cover the cost of whatever your offers give away.

Yes, any time from your Billing page. If you cancel, you keep your plan until the end of the period you've paid for, then move to Free: your newest live offer stays up and the rest are paused, not deleted.