1.Who pays Promotello
Promotello is run by Promotello Ltd, a company registered in England and Wales (company number 17546946), whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. It's free for customers: browsing offers, claiming vouchers and collecting loyalty stamps never cost anything, and customers never pay us. When a customer uses an offer, they pay the business directly for whatever they buy, not through Promotello.
The only payments we take are subscriptions from businesses for our paid plans (Pro and Growth), at the prices on our pricing page. Businesses can also stay on the Free plan for as long as they like. Payments are taken securely by Stripe.
2.Free trial
Each paid plan starts with a 30-day free trial, one per business. We take card details at the start but don't charge anything until the trial ends. If you cancel before the trial ends, you won't be charged at all. We email you before the trial ends to remind you.
3.Cancelling
Subscriptions renew automatically, monthly or yearly, until you cancel. You can cancel at any time, without a reason or a fee: go to Billing in your business dashboard and choose Manage billing. You can also email support@promotello.com and we'll cancel it for you.
When you cancel, you keep your plan until the end of the period you've already paid for, and you won't be charged again. After that, your business moves to the Free plan: your profile stays, your newest live offer stays up, and your other offers are paused, not deleted. Subscribe again whenever you like and they come back.
4.Refunds
Because you can cancel at any time and keep your plan until the end of the period, payments already made, monthly or yearly, aren't refunded for the rest of that period.
We will refund you:
- in full, if we charged you in error, for example a duplicate payment or a charge after you had cancelled
- for the unused part of your plan, if we close your account without good reason (see our terms)
- wherever else the law requires it
To ask for a refund, email support@promotello.com from the address on your account, with your business name and the date of the payment. Refunds go back to the card you paid with and usually take 5 to 10 working days to appear.
5.Price changes
If we change our prices, we'll email you at least 30 days before. The new price applies from your next renewal after that, so you can cancel first if you prefer. Founding-member prices stay the same for as long as the subscription continues without a break.
6.Questions about a payment
If something on a payment doesn't look right, please email support@promotello.com before raising it with your bank, so we can sort it out quickly. This policy forms part of our terms of service.